Key Account Manager

AKA Customer Growth Manager, AKA Enterprise Growth

About Askable

Hey, we’re Askable - the world’s most loved user research platform. We've been revolutionising research and insights since 2017. Headquartered in Brisbane, and with operations now spanning Australia, the UK, and the US, we’re looking for the right person to help strategically accelerate Askable’ mission.

Our culture

When you join Askable, it’s not just another job. You’ll have the chance to build something that really matters. Our platform was built by UX researchers, for UX researchers. Our customers' experience comes first, always. Our company culture is very precious and highly valued. It‘s who we are and how we operate. At Askable, culture is more than having Friday beers, company ‘fun days’ and other benefits (sure, we do these things too), culture here is about creating a sense of belonging, and helping every person unlock their ultimate impact. In short, culture is vital to our success. So much so, we even wrote a book on our culture. If you’d like to learn more, get in touch and we’ll send you a copy.

High level role overview

We’re looking for a dedicated, ambitious people-person to join our Customer Growth team.

You’ll be working with a specific set of brands and have a primary goal of growing their spend and usage over time. These brands are a subset of the top companies that Askable is an approved vendor for. The list includes many of Australia’s (and the world’s) largest companies such as Asahi, Qantas, 7-Eleven and more.

You will drive account development & revenue growth leading to customer satisfaction and on-going customer loyalty through continuous improvement and focused innovation initiatives.

You will build and foster strategic relationships and will be at the forefront of our customers’ digital transformation journeys, working jointly with these customers to merge business vision with solution roadmaps to enable successful transformation.

What you’ll be doing

• Revenue and Team Expansion: Drive revenue growth within your customer patch and increase the number of active teams, focusing on enhancing client engagement and participation.
• Account Growth and Management: Grow Askable's top accounts by boosting spend and usage, while maintaining and strengthening client relationships through effective communication and support.
• Lead Management: Spearheading the identification and qualification of leads, fostering opportunity development, and meticulously tracking progress to optimise sales strategies.
• Sales Initiatives and Travel: Engage in proactive sales initiatives, including upselling and cross-selling Askable's product line, and conduct regular face-to-face client meetings, often in Sydney and Melbourne.
• Product Demonstrations and Custom Solutions: Deliver compelling demonstrations to new teams in existing accounts and create custom solutions tailored to unique client needs.
• Active User and Team Growth in Key Brands: Focus on increasing the number of active users and teams within key brands, ensuring deep platform engagement and long-term commitment.
• Performance Tracking and Usage Optimisation: Monitor key account performance, develop strategies to optimise account usage and spend, and ensure clients are on the right trajectory for growth.
• Sales Forecasting: Collaborating with the Head of Sales to predict and deliver accurate sales forecasts, contributing to strategic planning and target achievement.
• Technology Proficiency: Effectively utilising key company systems, including Hubspot, LinkedIn Sales Navigator, and Keynote, to manage and grow business efficiently.

What you’ll bring

• Collaboration is not a word we just walk about, we live and embody it at Askable. You need to be able to work in a team environment, take and give constructive feedback. And then, you need to be able to go and work independently to achieve and exceed assigned goals
• Ability to learn and understand product solutions and features
• Excellent verbal and written communication skills: able to engage/sustain clients and construct effective propositions/proposals and respond effectively to tenders
• Energy, passion and your best dance moves*! (* Not mandatory but we have songs triggered when deals close)
• Experience with sales frameworks in the past. Bonus if you’ve read and worked with The Challenger Sale and The Sales Acceleration Formula
• Initiative and problem solving. If you’re looking to work for a company that has a whole lotta red tap, 100-person admin team and filing cabinets full of guides and procedures, this will not be for you.
• Influence-without-authority (Bonus if you enjoy posting on Linkedin and building your own personal brand)

Lots of words. To sum it all up in less words, if you can sell, be collaborative and not afraid to share your thoughts and feedback in an empathetic and constructive manner, then you’re more than halfway there. If you embody a “we-before-me” mindset and are always keen to learn, then you’re 95% there.

Benefits

We have loads of incredible employee benefits that I’d love to shout about. But if you’re genuinely interested in this role, let’s chat about them over coffee instead 😊

Final thoughts

If you’re reading this and are excited but a little scared because you don’t think you have it all, research shows that some people are less likely to apply to jobs unless they meet every single criteria so that’s a normal feeling. At Askable, we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. Our Head of UK started out in sales, with literally 0 sales experience but had the attitude of learning it, and learning it quickly. So if that sounds like you, you might just be the perfect addition to the team!

Please no recruiters or offshore enquiries.

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